Dr. Roach,

I came to you regarding a face lift because I was so happy with my previous arm lift. I was impressed with your patience and non hurried attitude as I asked a myriad of questions. What I keep thinking about though, is your honesty and integrity. You could have taken my money for a face lift, and I believe most cosmetic surgeons would have, but you explained that I really don’t need one yet. I will certainly return to you for services and recommend you to my friends. Thank you for being an outstanding surgeon and a person of good character.